Shipping Policy

FREE Worldwide Shipping

At iPetba, we proudly offer free worldwide shipping! Please allow 3 to 5 working days for us to process and fulfill your order before dispatching it. We are committed to getting your order to you as quickly as possible! Once dispatched, estimated delivery times are 7 to 10 business days, depending on your location. Please note that holidays, natural disasters, or pandemics may impact delivery times.

Pre-Ordered and Back-Ordered Items

If your order contains a pre-ordered or back-ordered item, we will ship the available items immediately. The pre-ordered or back-ordered items will be dispatched as soon as they are back in stock. If you receive only part of your order, rest assured that the remaining items will follow shortly.

Order Tracking

You will receive a confirmation email and/or text message (if a mobile phone number was provided) with a tracking ID and a link to track your package. You can also track your package by visiting our Tracking Page. Please allow 1 to 3 working days for tracking information to update.

Wrong Address Disclaimer

It is the buyer’s responsibility to provide an accurate shipping address. If you realize there is an error in your shipping address, please contact us immediately at JIYEWENHUA@outlook.com. We will do our best to update your information, but there is only a small window to make corrections due to our fast processing times.

Returns

By placing an order on iPetba, you accept responsibility for the cost of return shipping. Please refer to our Refund Policy for instructions on how to make a return.

Lost or Stolen Packages

iPetba is not responsible for lost or stolen packages. If tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier using the details provided on our Tracking Page. For further assistance, feel free to reach out to our customer support team at JIYEWENHUA@outlook.com.